Digital FAQs

If you already have a MyAccount or App account, simply download the app and log in. You can find the links to all our apps Here (it is best to open this link on your smartphone or tablet device).   If you are a new customer without an existing MyAccount or App login, you will need to download the app and create an account before logging in. You can select ‘create an account’ in the app menu section. Please use the same email address you used to purchase your subscription with.   If you have any problems logging in, you may need to reset your password or alternatively, please...

You might want to consider removing some previously downloaded issues to free up space on the device’s storage. To do this, please: Launch the app and login Click ‘Archive’ On the top right-hand corner, Click ‘Magazine View’ A drop down will appear, click ‘My downloads’ Click on the grey ‘X’ on the top right of the issue you want to delete You will still be able to read that issue in the future. You’ll just have to download it again at a later date if you wish to read it when not connected to the internet.

If your subscription is active, you’ll be able to access all content in the app. But if you cancel, from the expiry date of your subscription, you will lose access to all content and any related member benefits and rewards. Note: Customers who purchased a subscription or single issues prior to our major update released in March 2022 should contact our support email if they are unable to access digital content they purchased historically - appsupport_uk@bauermedia.com.

Nearly all our titles are currently available on both Apple and Google Play Apps.You can view more info on our digital magazine help pages here. Please note, you can read your Great Magazines digital magazine subscription on a maximum of FOUR unique devices. If you exceed this, your account may freeze. In the event of this happening, please email bauer@subscription.co.uk for assistance. Please ensure you include your unique customer number as well as which device/operating system you are using and outline the problem you are experiencing. All queries will be responded to within five working days...

The login section of the app is for customers who have bought issues or a subscription via our own Great Magazines website. It is NOT for customers who have purchased issues via Apple iTunes or Google Play Wallet. If you are a Great Magazines customer and you are trying to login but it’s failing, with the app telling you it doesn’t recognise your password, or email, then the best thing to do is get in touch with the Great Magazines customer service team, who’ll be able to look at your specific account and tell you what’s going on. This is how to get in touch with them: Email bauer@subscription...

To access your issues, you’ll need to login to the app with your email address and password. 1) Launch the app 2) Tap ‘Login’ icon in the top of the screen 3) Enter your email address and password 4) Tap the Log In button 5) You'll now be taken back to the home page, where you can access your content

Yes, you will if you are an active subscriber. If you switch to another device, simply download the app again and log into your existing account.

If you wish to delete any digital issues, To do this, please: Launch the app and log in. Click Archive. In the top right-hand corner, click Magazine View. A drop-down will appear; click My downloads. Click the grey X in the top right corner of the issue you want to delete. You can also tap on ‘Restore All Purchases’ from the app menu, to re-access and download all previously deleted issues at a later date.

To download your app, follow the instructions below: 1) Click on your App Store/Google Play store icon on your home screen2) In the search icon, type in the name of the magazine. For example, MOJO Magazine or Country Walking Magazine. 3) Tap ‘GET’ or ‘Install’ next to the relevant app (you might need to input your Apple ID / Google Play password)

Yes, but we do NOT recommend it. Some of the file sizes are large and this will use up a lot of data. Depending on the data deal you have with your network supplier, you may be charged to download over a mobile data network. This cost could be considerable. Also, if you’re abroad, we would definitely not recommend downloading over a mobile network. Our advice would always be to ensure you download over a safe and secure WiFi network – the better the speed of the connection, the faster your download will complete.

Yes! Just make sure you download them fully first over a good WiFi connection. Once downloaded, they will store on your device and can be read offline.

You’ll need to speak with the Great Magazines support team, who may need to reset your account. You can get in touch with them via bauer@subscription.co.uk

To manage your app subscription, click here For Apple support and to see a list of query categories (including help from software downloads through to installation, purchasing, accounts/billing and more), click here To contact Apple directly, click here

Please note that the latest digital issue may not become available on the same day and/or at the same time as the print copy arrives. The digital issue will be available from the on-sale date. If it doesn’t show, please email appsupport_uk@bauermedia.com and let us know.

If you have recently updated your magazine app, you will need to log in to be able access the issue archive and to download any issue’s.