General FAQs

If you paid for your subscription as a one-off payment by using either your credit/debit card, PayPal, or cheque, we will send you a reminder before the end of your subscription. Please note if you pay by a recurring payment method such as Direct Debit, continuous credit card, or recurring PayPal, you do not need to renew your subscription as your contract will continue until you cancel it with us and your bank.Whether you are taking a subscription out for yourself or as a gift, nothing will be sent to the recipient unless the subscription expires. *Excluding Grazia Beauty Club and Empire VIP ...

We will send you an e-mail acknowledging your order within 24 hours and if you have bought a Digital or Print + Digital subscription, this will also contain instructions on how to access your digital content the same day. Your first Print edition will start from the chosen issue at the point of purchase and will be confirmed in the order acknowledgement email. For delivery timescales, please take a look at the below ‘Delivery’ section in the FAQs. If you have opted for a Direct Debit payment option, you will receive a second email within 24 hours of the order acknowledgement email confirming your...

If you already have an account with us, you can update your address via the My Account area here: https://account.greatmagazines.co.uk/ To create an account, use the above link and select ‘Create Account' and follow the proceeding instructions.   Once logged in, you can update your details in the 'My Account' tab. Under ‘Account Details’ click the 'Update' button, amend the details and hit 'submit’.

If you have a voucher code, this will need to be redeemed at the checkout during the purchase process.  Once you have entered the voucher code, an acceptance notice will be displayed and your discount will be applied and shown at the end before you complete your purchase. E-Vouchers can only be used online at www.greatmagazines.co.uk and are subject to these offer terms and conditions.

Please contact us here and a member of our Customer Service team will be able to update your email address for you.

Your customer number will either be 10 or 12 digits long. e.g., 010000950302 or 0000950302. This can be found on the piece of paper containing your address label, which you receive with your magazine. Alternatively, you can locate your customer number by logging in here and your customer number will be shown in the top right-hand corner.

We accept all of the following payment methods: Direct Debit (UK only), Credit/Debit Card, PayPal and Apple Pay.  

Your customer number will either be 10 or 12 digits long. e.g., 010000950302 or 0000950302. This can be found on the piece of paper containing your address label, which you receive with your magazine. Alternatively, you can locate your customer number by logging in here and your customer number will be shown in the top right-hand corner.

A Recurring payment is where the payment recurs automatically at the specified period and is usually the cheapest option.Due to the way in which payments are collected, and depending on your subscription term, you may find we occasionally request more than one payment in a month.When you take out a subscription via recurring payment, the subscription will continue for a minimum period of 12 months’ even if the frequency of payment is for a shorter period (for example quarterly). We do not send reminders to recurring payment subscribers as the payment is automatic.Ways to pay by Recurring payment...

A single issue is a past issue of a magazine. If you are expecting a single issue delivery and have not received a single issue as part of your subscription, please contact us. Click here for details of how to get in touch.

If a Welcome Gift is included with a Subscription or Membership offer, this is valid for new UK subscribers or Members only. 

This is where the full payment for the period stated is taken immediately at the time of purchase and no further payments are taken. Your subscription will expire at the end of its term or should you wish to renew, please contact us.

All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

If we hold your email details you will receive emails from us regarding your subscription. This includes emails about your subscription service plus great reward offers and opportunities for you to get more involved with the brand. If you provide us with a phone number we will only use this to contact you about the service and delivery of your subscription. To see an example of these great offers plus a full list of Bauer Media brands along with our Privacy Policy and details of how to unsubscribe at any time, click here.

All offers are displayed in either: £Pound Sterling, €Euros, $AUD, $CAD or $USD. If your currency for your country is not shown here, the order will be processed in Pounds Sterling and the exchange rate will be applied by your bank.