Subscriptions FAQs

We're sorry to hear you wish to cancel your subscription, please contact us to discuss this further.

If you paid for your subscription as a one-off payment by using either your credit/debit card, PayPal, or cheque, we will send you a reminder before the end of your subscription. Please note if you pay by a recurring payment method such as Direct Debit, continuous credit card, or recurring PayPal, you do not need to renew your subscription as your contract will continue until you cancel it with us and your bank.Whether you are taking a subscription out for yourself or as a gift, nothing will be sent to the recipient unless the subscription expires. *Excluding Grazia Beauty Club and Empire VIP ...

We will send you an e-mail acknowledging your order within 24 hours and if you have bought a Digital or Print + Digital subscription, this will also contain instructions on how to access your digital content the same day. Your first Print edition will start from the chosen issue at the point of purchase and will be confirmed in the order acknowledgement email. For delivery timescales, please take a look at the below ‘Delivery’ section in the FAQs. If you have opted for a Direct Debit payment option, you will receive a second email within 24 hours of the order acknowledgement email confirming your...

Yes, when placing an order, you can specify the recipient who you wish to receive the magazine.   The order acknowledgement e-mail will be sent to yourself following the purchase. If you have purchased a digital magazine subscription, the order acknowledgement email will contain the download and activation instructions which you will need to pass to the recipient.

Subscription – A subscription provides you with a print or digital magazine or both. The Print Edition will be delivered free of charge direct to your door or the digital magazine can be downloaded either on a weekly, bi-weekly, or monthly basis depending on which magazine you have chosen to purchase.VIP Membership – A VIP Membership provides you with a Print + Digital Edition plus additional exclusive benefits curated by the magazines’ Editorial Team. Please note that each magazine has its own name for the VIP Membership (e.g., Empire VIP Club, Grazia Beauty Club). You can view more...

As soon as your digital subscription has been confirmed by an email acknowledgement, you will be able to access all issues held on the app. From that point onwards, you will receive all future issues as long as your subscription remains active.

A Print + Digital magazine subscription is a subscription that enables you to enjoy having both the digital and print editions of the magazine. Each issue of the print magazine will be delivered to your door and when you want to read on the go, you will also be able to access the same issue on the app via your mobile or tablet.

All you need to do to upgrade to a Print + Digital Subscription or VIP Membership is follow the steps below: Login to your account here On the ‘My Account’ page, click the ‘Manage Order’ button on the relevant subscription Click ‘Upgrade Today!’ and follow the onscreen instructions If for any reason you cannot follow the steps below, please call us on 01858 438 752 to upgrade, during our opening hours below. Opening hours can be found here. Terms and Conditions: Upgrades are only available on recurring payment methods and will auto-renew on the term selected. For a VIP Membership, an ...

Yes, if you have the email address of the recipient, we can send an e-card at the time of purchase or on a date of your choice.Please note that if your gift subscription comes with a welcome gift, the welcome gift will be sent to you to give to the recipient or keep for yourself. *Excluding Grazia Beauty Club and Empire VIP Club Memberships.

Please click here to view the full Empire VIP Club Membership FAQs.

Grazia Beauty Club Box: Included in your Grazia Beauty Club Membership is an annual Grazia Beauty Club Box which includes beauty products. The Grazia Beauty Club Box will be sent once payment has been received and after the 14-day cooling off period has passed. Please note it can take up to 28 working days for the gift to be received. If ordering a Grazia Beauty Club Membership as a gift for someone else, the Grazia Beauty Club Box will be sent directly to the recipient of the gift.Please note, If you have any concerns with your Grazia Beauty Club Box, please contact us within 28 days of receipt...

When you log in, your back issues will be available to download or stream on your devices for up to two years after the publication date. After two years, the issue will be removed.Note: Customers who purchased a subscription or single issues prior to our major update released in March 2022, should contact our support email if they are unable to access digital content they purchased historically - appsupport_uk@bauermedia.com

Our VIP Memberships provide you with more features, more insider news and views, and more curated rewards, discounts, and prizes from brands to help you get the most out of your passion via the app. Available for Grazia Beauty Club and Empire VIP Club only

As soon as your digital subscription has been confirmed by an email order acknowledgement, you will be able to access the latest issue and all previous issues in the app. From that point onwards, you will receive all future issues as long as your subscription remains active.

Physical gifts attached to the front cover of a print magazine cannot be offered to purchasers of the digital version.