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Manage My Account FAQs

How do I cancel my subscription?
We're sorry to hear you wish to cancel your subscription, please contact us to discuss this further.
How do I change my address?
If you already have an account with us, you can update your address via the My Account area here: https://account.greatmagazines.co.uk/ To create an account, use the above link and select ‘Create Account' and follow the proceeding instructions.   Once logged in, you can update your details in the 'My Account' tab. Under ‘Account Details’ click the 'Update' button, amend the details and hit 'submit’.
How do I update my email address?
Please contact us here and a member of our Customer Service team will be able to update your email address for you.
Where can I find my customer number?
Your customer number will either be 10 or 12 digits long. e.g., 010000950302 or 0000950302. This can be found on the piece of paper containing your address label, which you receive with your magazine. Alternatively, you can locate your customer number by logging in here and your customer number will be shown in the top right-hand corner.
What is my customer number?
Your customer number will either be 10 or 12 digits long. e.g., 010000950302 or 0000950302. This can be found on the piece of paper containing your address label, which you receive with your magazine. Alternatively, you can locate your customer number by logging in here and your customer number will be shown in the top right-hand corner.
I already have an online account with an old subscription but cannot see my new subscription?
Please login by clicking here. To locate previous orders, click the ‘Orders’ tab and under ‘Can’t see all of your orders?’ click on the button ‘Locate Orders’ and fill out the information required. If you need further assistance, please don’t hesitate to contact us.
I have logged in, but do not see all of my subscriptions?
Your subscriptions may be held under more than one customer number.Please login by clicking here. To locate previous orders, click the ‘Orders’ page and under ‘Can’t see all of your orders?’ click on the button ‘Locate Orders’ and fill out the information required. If you need further assistance, please don’t hesitate to contact us.
How do I change my password?
You will firstly need to log in by clicking here. You can then amend all of your details in the 'My Account' tab. Hit the 'Edit' button on the section you wish to update, amend the details and then click 'update'.
What is the password criteria?
Passwords must be at least 8 characters long with at least one uppercase character (A-Z) and at least one lowercase character (a-z) and at least one digit character (0-9) and at least one non alpha numeric character (For example: @, $, #)
How do I change my email address?
Please contact us and a member of our Customer Service team will be able to update your email address. Click here for details of how to get in touch.
The forgotten password link isn't working! Help!
You’ll need to speak with the Great Magazines support team, who may need to reset your account. You can get in touch with them via bauer@subscription.co.uk

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