Digital FAQs

As soon as your digital subscription has been confirmed by an email order acknowledgement, you will be able to access the latest issue and all previous issues in the app. From that point onwards, you will receive all future issues as long as your subscription remains active.

Open the magazine app. Click on the menu button (line icon). Select Voucher code. Type in your voucher code. Click Redeem voucher. Click Archive and find the issue you want to download. Click on the bottom-right download icon. You’ll see it downloading, and when the issue shows without the icon, the download will be complete. Enjoy!

You will need to be online to download or stream the issue. However, once downloaded, you will be able to read your magazine offline. Just tap the ‘READ’/‘VIEW’ button.

There is a limit of four devices that can be used to access any one Great Magazines subscription. If you’ve surpassed this, you’ll need to get into touch with our customer support team, who can reset your account for you. You can get in touch with them via bauer@subscription.co.uk – they will be back in touch within 24-48 hours.

The app works with any operating system from iOS 14 & up and Android OS 5-11. It also works with any device that has a 64-bit processor, or greater. Older devices with 32-bit processors and older operating systems may NOT be supported. If you have any questions on this, please email Appsupport_uk@bauermedia.com and we’ll advise further.

Please seek support directly from Google, click here

A few of the older back issues are approaching 1GB in size, most are 500MB or so, which could present problems for customers with 16GB storage or less. They could also prove difficult to download by customers over slower-speed internet connections. The file sizes of older back issues are large because they were made using a different software before being imported into this new app. The file sizes of all back issues are actually the same as they were in the previous app – unfortunately, we cannot reduce the size of back issues dated before January 2017. Also, at this moment in time, issues will...

The app works with any operating system from iOS 14 & up and Android OS 5-11. It also works with any device that has a 64-bit processor, or greater. Older devices with 32-bit processors and older operating systems may NOT be supported. If you try and download an issue using any of the older devices or operating systems, the app is likely to crash. If you’re using supported devices / operating systems, yet are still having difficulty downloading issues, please follow these tips: When you download an issue, please only download one at a time Remain on the page when the issue is downloading...

If you bought your issues / subscription via the Great Magazines website, please log in to access your issues. If you do not have an account, you will need to create an account first. Open the app Tap the button that says ‘Login’ at the top of the page Enter your details to login OR if you don’t have an account, click ‘Create an account now’ and follow the onscreen instructions NOTE: This form is ONLY for Great Magazines customers, NOT for iTunes or Google Play customers. If you’re having problems logging in, please email bauer@subscription.co.uk and give your full name and...

Yes. To do this, just tap the cover, and the streaming will commence. Please note that pages may take longer to render doing this. Also, you may incur increased data usage costs from your network provider. We would always recommend downloading your editions via WiFi and never via a mobile network, but the option’s there if you wish.

Physical gifts attached to the front cover of a print magazine cannot be offered to purchasers of the digital version.

From time to time, this can happen: usually after you’ve updated your app or the operating system your device is running on. If you bought your magazines via your iTunes/Google Wallet account, please try this: Check you’re connected to a decent WiFi signal Ensure your device is connected to the same iTunes account you used to buy your subscription / issues. This is really important! Close the app and open it again Tap the button on the top right of the screen to reveal the app menu Tap ‘Restore purchases’ Please WAIT as the app restores: don’t navigate anywhere. This can take a few seconds...

Ultimately, if you just want some help with the app, please contact us by selecting ‘Contact Us’ in the app menu, write your message and click send. This method of contact will help us detect errors. Alternatively, email us at appsupport_uk@bauermedia.com. We will be back in touch with you within 24 hours, Monday to Friday.